CHECKING IN AT PIER52:
LOCATION: Check-in is in thne log cabin on the pier in front of the Chasewater Innovation Centre, which is also our location address. This is accessed from Pool Lane off the Eastbound A5.
PARKING: There are plenty of Parking spaces at Chasewater County Park. The innovation centre is on the immediate right hand side as you enter the car park from Pool Road. There is a Pay & Display parking system in operation which currently only accepts cash.
ARRIVAL: You should arrive at least 30 minutes before the start time of your session to allow for check-in, changing, and any safety briefing (you should also allow 30 minutes after your session ends to dry and change). If you are running late, just give us a call on 07498211962.
WALK-UP BOOKINGS: We can accept walk-up bookings if space exists. This is a popular location and walk-ups cannot be guaranteed. We strongly recommend pre-booking online or by phone.
CONSENT: All participants will be required to sign a waiver form confirming they understand the restrictions, operating procedures, and rules.
If customers are under 18, we will require their parent’s/guardian’s consent prior to them using the system.
A parental consent form will have to be filled in. No consent form will result in the customer not being able to attend their session – no refund will be given.
Once their consent has been given, they can use the System 2.0 without a parent/guardian present for future bookings.
All bookings for activities that are age restricted (kids boarding school, youth deal, tuition at the kids rate) require proof of age. If no proof of age can be provided at the time of check-in and there is any doubt about the age, it is at the discretion of staff to decide whether the customer can attend the session or not or will be charged the adult rate.
STUDENT DISCOUNTS: In order to avail of discounted student rates a valid student card is required at check-in. If no student card can be presented, the standard rate will be charged.
RENTAL EQUIPMENT: We have both wet suits, wakeboards and Stand Up Paddleboards available for hire. These should be pre-booked at time of booking, but may be available when you check-in for a small additional charge.
CHANGING FACILITIES: We have changing cubicles on the Pier that are sanitised every hour.
Pier 5, Chasewater Innovation Centre, Pool Lane, Burntwood, Staffordshire, WS8 7NL